Returns & Exchanges
You can return or exchange an item within 7 days of receipt or 14 days of purchase.
Item requirements
Items are accepted for return/exchange if all conditions are met:
- 1. Item is in original brand packaging with all tags and accessories
- 2. No damage, not washed, original condition preserved
- 3. No signs of wear
How to arrange a return or exchange
- 1. Contact the manager, they will provide a code for CDEK drop-off
- 2. Pack the item as received: original brand packaging, all tags and accessories
- 3. Visit any CDEK point and hand the package to a staff member using the code. No payment needed
- 4. Pack in a green CDEK bag (available from staff). Any other packaging works too
After shipping, notify the manager.
If a defect is found
We always resolve these situations in the customer's favor.
- 1. Send a photo or video of the defect to the manager
- 2. We will assess the situation and offer a solution
- — Exchange — we'll send a new item to replace the defective one
- — Refund — we'll return the full item cost
- — Repair compensation — we'll cover the repair cost
Minor defects
Sometimes internal technical threads may not be trimmed during final processing. This doesn't affect durability and is easily fixed. If this doesn't suit you, we'll replace the item.
Important information
- — Return shipping — at customer's expense
- — Defect return shipping — at our expense
- — If the size selected by our manager doesn't fit, we'll exchange it for free
Refund within 7 days after receiving the item at the warehouse.
Processing through the manager — they will answer all questions and help at every step.