Questions and answers
How long to wait for an order?
All items are in stock at our warehouse. Each order is checked and packed before shipping. Shipping takes 1–3 business days depending on the load. Delivery time depends on your city.
more detailsHow to track an order?
After shipping, you will receive a tracking number.
more detailsDoesn't fit! How to return or exchange?
You can arrange a return or exchange within 7 days of receipt or 14 days of purchase. Contact our manager and they will provide instructions and return details.
more detailsReceived a defective item — what to do?
Contact support and attach a photo, we will quickly resolve the issue!
more detailsHow quickly will the money be refunded?
After receiving and inspecting the item. Usually it takes a few business days.
more detailsHow to wash VICESEASON items?
Improper care can damage the item, so each product has care instructions on its page. If needed, you can check with our manager.
Is this an original item?
Counterfeits of our brand have appeared. Buy only from the official website, brand social media, and verified distributors.
Why do items sell out quickly?
We produce items in limited runs. Popular models come back, but we don't scale up to mass market volumes.
Can I reserve an item?
No. First come, first served. This has been the brand's principle from the start. We don't hold items or take reservations.
Are there promo codes or discounts?
We don't do regular sales. Prices are fair for everyone. There are no discounts or promo codes "for everyone". Benefits are available to VCSSN CLUB members. Learn more on the club page!
more detailsWhat is the VICESEASON CLUB?
It's a system for our community. You buy → complete tasks → level up → get access to bonuses, slots, prizes, and the community.