Question 1

How long to wait for an order?

Accepted Answer

All items are in stock at our warehouse. Each order is checked and packed before shipping. Shipping takes 1–3 business days depending on the load. Delivery time depends on your city.

Question 2

How to track an order?

Accepted Answer

After shipping, you will receive a tracking number.

Question 3

Doesn't fit! How to return or exchange?

Accepted Answer

You can arrange a return or exchange within 7 days of receipt or 14 days of purchase. Contact our manager and they will provide instructions and return details.

Question 4

Received a defective item — what to do?

Accepted Answer

Contact support and attach a photo, we will quickly resolve the issue!

Question 5

How quickly will the money be refunded?

Accepted Answer

After receiving and inspecting the item. Usually it takes a few business days.

Question 6

How to wash VICESEASON items?

Accepted Answer

Improper care can damage the item, so each product has care instructions on its page. If needed, you can check with our manager.

Question 7

Is this an original item?

Accepted Answer

Counterfeits of our brand have appeared. Buy only from the official website, brand social media, and verified distributors.

Question 8

Why do items sell out quickly?

Accepted Answer

We produce items in limited runs. Popular models come back, but we don't scale up to mass market volumes.

Question 9

Can I reserve an item?

Accepted Answer

No. First come, first served. This has been the brand's principle from the start. We don't hold items or take reservations.

Question 10

Are there promo codes or discounts?

Accepted Answer

We don't do regular sales. Prices are fair for everyone. There are no discounts or promo codes "for everyone". Benefits are available to VCSSN CLUB members. Learn more on the club page!

Question 11

What is the VICESEASON CLUB?

Accepted Answer

It's a system for our community. You buy → complete tasks → level up → get access to bonuses, slots, prizes, and the community.

Join our community on Telegram

[VC]SSN CLUB

WANT TO EARN REWARDS FOR PURCHASES?

WHAT CAN YOU DO WITH BONUSES?

HOW TO EARN BONUSES?

[VC]SSN SLOT

Down Jacket «Cryonix» — rating and reviews¹

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